Cancellation & Refund Policy

1. Scope and payment

This policy applies to LingoSend Automatic Translation, Playlist Studio, and Lyrics SRT access. Payments are processed by Latpeed. Monthly memberships for all three services renew each month until canceled. Existing 30-day, annual, and lifetime passes do not renew automatically. Create a LingoSend account first and use the same email at checkout.

This revision applies only to new contracts where the revised terms were disclosed and accepted before payment. More favorable previous terms remain for existing contracts, renewals and refund requests already received; no adverse change is applied retroactively. Changes to existing subscriptions require the applicable separate notice and consent process.

Monthly membership provides access for a defined period, which runs regardless of the number of jobs performed. Cancel before the billing date to stop the next automatic charge. Cancellation stops future charges; a refund of the paid cycle is a separate request.

2. When you may request a withdrawal or refund

• Under Korean e-commerce law, withdrawal is generally available within seven days of receiving contract information, or of delivery or the start of supply if later. Statutory exceptions, including commencement of supply, and required prior disclosures are assessed. Non-use alone is not a separate unconditional full-refund guarantee. Where statutory withdrawal applies, refunds follow the law.
• If the service materially differs from its description or has a serious defect, you may request correction or a refund under applicable law.
• A contract entered into by a minor without required guardian consent may be cancelled where the law permits.
• Mandatory consumer protections prevail when they are more favorable than this policy.

3. After use begins

Running a translation, video render, or Lyrics SRT job may constitute the start of digital-service supply, so a change-of-mind withdrawal may be limited where permitted by law. The automated integration supports full cancellation of one payment only. If applicable law requires a partial or mid-term settlement, support will review actual use, elapsed time, discounts, and defects and provide a separate method.

Without a statutory refund ground, non-use or forgetting to cancel renewal does not guarantee a refund for access already provided. Activating access or logging in alone does not automatically extinguish statutory withdrawal rights. Unprovided severable services, statutory early termination, outages and defects are reviewed separately.

4. Outages and defects

When a paid feature cannot be used for reasons attributable to LingoSend, we provide a repair, access extension, or partial or full refund as required by applicable law. Title and description translation does not need a user API key; LingoSend manages its service credential. User-key issues in separate Lyrics SRT or desktop translation, external API limits and Google or YouTube account restrictions are reviewed individually, with support for troubleshooting.

5. How to request and what happens after a refund

• To stop the next monthly membership charge, cancel that subscription in Latpeed membership payment details. Cancellation is not a refund of the current paid cycle; access continues through that cycle's end.
• Use the cancellation control in the Latpeed payment details first. If it is unavailable, email the login email, product, Latpeed order number, payment time, and reason. Never send card, bank-account, or password details.
• After approval, the refund is processed to the original payment method within the period required by law. Card issuers or payment institutions may take additional time to display it.
• A verified refund revokes that payment's access. Other valid paid, trial, beta, or administrator access remains, and stacked expiry dates may be recalculated.
• A refund does not undo YouTube metadata or delete MP4 and SRT files on your PC. Previous web results retain their original retention period. New jobs require valid access or an available free allowance.

6. Lifetime passes, contact, and related terms

A lifetime pass means no account expiry while LingoSend offers that product; it does not guarantee permanent service operation or compatibility with every future platform. Send refund requests containing account details to admin@plpl.co.kr. General support is also available through Kakao Open Chat. Latpeed's cancellation and refund rules also apply to payment processing.