Cancellation & Refund Policy

1. Scope and payment

This policy applies to LingoSend Automatic Translation, Playlist Studio, and Lyrics SRT access. Payments are processed by Latpeed. Monthly memberships for all three services renew each month until canceled. Existing 30-day, annual, and lifetime passes do not renew automatically. Create a LingoSend account first and use the same email at checkout.

2. When you may request a withdrawal or refund

• If no paid feature has been used, you may request a full refund within seven days after receiving the contract information or after service supply begins, as applicable.
• If the service materially differs from its description or has a serious defect, you may request correction or a refund under applicable law.
• A contract entered into by a minor without required guardian consent may be cancelled where the law permits.
• Mandatory consumer protections prevail when they are more favorable than this policy.

3. After use begins

Running a translation, video render, or Lyrics SRT job may constitute the start of digital-service supply, so a change-of-mind withdrawal may be limited where permitted by law. The automated integration supports full cancellation of one payment only. If applicable law requires a partial or mid-term settlement, support will review actual use, elapsed time, discounts, and defects and provide a separate method.

4. Outages and defects

When a paid feature cannot be used for reasons attributable to LingoSend, we provide a repair, access extension, or partial or full refund as required by applicable law. User API-key errors, third-party AI quotas, and Google or YouTube account restrictions are reviewed separately because they are outside LingoSend's direct control.

5. How to request and what happens after a refund

• To stop the next monthly membership charge, cancel that subscription in Latpeed membership payment details. Cancellation is not a refund of the current paid cycle; access continues through that cycle's end.
• Use the cancellation control in the Latpeed payment details first. If it is unavailable, email the login email, product, Latpeed order number, payment time, and reason. Never send card, bank-account, or password details.
• After approval, the refund is processed to the original payment method within the period required by law. Card issuers or payment institutions may take additional time to display it.
• A verified refund revokes that payment's access. Other valid paid, trial, beta, or administrator access remains, and stacked expiry dates may be recalculated.
• A refund does not undo YouTube metadata or delete a local MP4. A completed SRT remains available only for its normal 24-hour retention period; no new job can start with the refunded pass.

6. Lifetime passes, contact, and related terms

A lifetime pass means no account expiry while LingoSend offers that product; it does not guarantee permanent service operation or compatibility with every future platform. Send refund requests containing account details to lukecho92@gmail.com. General support is also available through Kakao Open Chat. Latpeed's cancellation and refund rules also apply to payment processing.