Support and contact

Contact us when you are stuck

For service use, YouTube channel connection, data deletion, billing or quota questions, and bug reports: admin@plpl.co.kr

For a quick response, use open chat support.

Helpful details to include

• Registration email or display name
• Approximate time the problem occurred
• Normal translation is the default processing mode. Slow translation is available with paid passes and waits for Batch results; completion time is not guaranteed. Processing mode is separate from translation quality. Quality options are Default and Advanced translation. Free trials and monthly memberships include Default only. Active paid annual and lifetime passes also include Advanced translation. Monthly memberships support both Normal and Slow processing. Free trials include neither Slow nor Advanced translation.
• The error message or screenshot from the YouTube channel connection step
• For a failed translation: video link, number of selected languages, and failure message
• For payment or refund support: login email, product, Latpeed order number, and payment time

Common problems

How many free trial jobs are included?

After registration, a new standard account receives three Automatic Translation jobs, three Lyrics SRT jobs, and three Playlist Studio renders. Playlist Studio-only registration receives only its three render trials. Paid passes share 3 allowance units per account per day: up to 3 Normal videos or 6 Slow videos, or a mix of 2 Normal and 2 Slow videos. Free trials include 3 Normal videos in total, not a fresh daily allowance. Normal translation uses 1 unit per video; Slow translation uses 0.5 units. Multiple videos are counted separately; multiple languages for one video do not change its allowance use. A later rerun uses another 1 or 0.5 units per video according to the selected processing mode.

Is there a lifetime pass?

Automatic translation, Playlist Studio, and Lyrics SRT each offer a lifetime pass. A verified Latpeed payment webhook activates it automatically.

Google shows ‘App blocked’.

A company or school Google account may block external apps. Try a personal Gmail account, or ask the organization administrator to allow the app.

Title and description translation is unavailable.

Translate video titles and descriptions with OpenAI gpt-6-luna. You do not need your own API key. Service-provided API usage is included in the fee. Contact support about a service connection issue with title and description translation. You do not need to enter an API key. For Lyrics SRT or desktop API-key errors, check the provider and key selected in that app.

Only some languages failed.

External API limits, title length, YouTube limits or network issues can affect individual languages. Turn overwrite off to keep completed languages and rerun the remainder. A later rerun uses another 1 unit for Normal or 0.5 units for Slow per video, so check your remaining allowance.

My pass was not activated immediately after payment.

Create a LingoSend account before payment and use the same email at Latpeed checkout. A verified webhook activates access automatically; no completion button is required. Reopen the pricing panel after payment. If access is still missing, email the login email, product, Latpeed order number, and payment time.

How do I prepare a Lyrics SRT job?

Install the Windows app and connect your existing LingoSend account. Prepare up to 15 songs with same-name audio/TXT pairs or pasted lyrics. Select a translation language for bilingual subtitles. Results are saved on your PC. All members receive one free song per day. Optional lyrics translation requires your own AI API key and separate API charges. A missing key or translation failure does not stop original-language alignment. Alignment is now available in the Windows app; web alignment is retired.

I want to cancel or request a refund.

To stop future monthly membership charges, cancel the subscription in Latpeed payment details. Access continues through the current paid cycle. For a refund, contact support with your login email, product and payment time. Annual and lifetime access do not renew automatically. See the Cancellation & Refund Policy for the applicable conditions.

Data deletion request

To delete stored YouTube connection data, OAuth tokens, API keys, or account information, contact us by email or open chat. Users can also revoke app access in Google Account security settings.